📍 Atlanta, GA · ✉️ [email protected]
Welcome to my online portfolio.
I’m a Senior UX Writer and Content Designer with 10+ years of experience building scalable content systems across regulated industries, Big Tech, AI products, and global platforms.
My specialty is bringing precision, plain language, and user trust together. To me, content strategy is part of the product, not just the copy.
I think in systems. I write for real people. And I partner closely with product, design, legal, and research to make sure content shapes the experience from the start.
I believe the best experiences feel clear, thoughtful, and human…even when the systems behind them are complex.
My approach to UX starts with understanding what people need, what the business is trying to achieve, and where trust can break down along the way. From there, I use content to create structure, reduce friction, and help people move forward with confidence.
As AI becomes a bigger part of everyday products, I believe content has an even greater responsibility. The words around AI should help people understand what’s happening, what they can control, and why they can trust the experience. Good UX doesn’t just make technology easier to use. It makes it easier to believe in.
I write for clarity, but I design for confidence.
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Featured: Data Transparency Framework, WhatsApp
Summary: A scalable content system for privacy disclosure
Impact: Framework deployed across 4+ scenarios · Improved privacy sentiment scores
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A reusable content framework for privacy disclosure across WhatsApp's business and AI surfaces, designed to scale across scenarios while satisfying legal requirements and protecting user trust.
Reorganizing fragmented privacy settings into a guided in-app flow that measurably improved privacy sentiment for the users most at risk.
Leading the naming and content strategy for a global security feature built for journalists, activists, and other high-risk users.
Writing UX copy for a security feature that blocks profile photo capture across Android and iOS, communicating protection in a moment of friction without creating fear.
COVID 19 Emergency Project: Main Street Lending Portal
Leading content strategy for a high-urgency federal emergency lending portal during COVID-19, delivered on a compressed timeline with zero margin for error.
Content Matrix: Standardized Messaging
Building a 500+ message variable-based content system that brought consistency across 10+ commercial banking portals and gave engineering a shared content library.